| Concept Method Techniques |
Primary Purpose |
Parts impacted in
Quality School |
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Policy Management and Deployment |
Vertical and horizontal alignment of goals and Objectives of organisation/ functions/individuals
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As a management process, the total spiral is impacted |
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Bench Marking |
Learn from the best, to adopt and change performance |
Any part/component of the spiral can be impacted based on priorities/strategic requirements. |
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Five S |
Shape basic attitude towards quality |
Initially in manufacture-now in all places |
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Quality Improvement Teams/Cross functional teams |
Managerial/supervisory persons involvement in addressing vital few issues/ problems |
Initially in manufactured - products industries, spread to pure services sector |
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Quality Circle |
Front-line employees development and contribution in useful many problems |
Initially in production; Now in other functions also. Manufacturing and service organisations/public utilities and services too |
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Total Productive Maintenance |
Improving overall equipment effectiveness |
Initially in plants; Now hardware/office equipment too;also now embracing the 'ZERO' level goals |
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Single Minute Exchange of Dies |
Drastic Reduction in change-over time |
In production,testing and design |
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Poka -Yoke and Source inspection |
Mistake-proof, at source-aim for zero quality control |
Initially in manufacture; can be done in other aspects also |
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Just-in-Time (Kanban) |
Production management attuned to market needs |
Both in service and manufacturing sectors, around all parts of the spiral. |
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Six Sigma |
Increase in Sigma level for the benefit o both provider and costumer |
Any part of the spiral,especially those having external customers and suppliers interface; design/ plan focus |
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Quality function deployment |
Fully understanding and satisfy customer requirements |
All components involved in plan,design (for research till production) |
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Taguchi Techniques |
For robust products with improved quality at better profitability |
Focuses on the design aspects (off-line and on-line for manufactured products) |
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ISO 9000:2000 |
Conformance,improvement and customer focus |
As a 'system - approach' the total spiral is impacted |
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ISO 14000 |
Eco-system:minimize negative impact;improve and preserve |
As a 'system - approach' the total spiral is impacted |